Depending on the country of destination, we use CDEK, DPD or Russian Post. More information is available when making the order.
The shipping cost will be calculated automatically when placing your order and after entering your country. Shipping will vary for each country and depend on delivery option you select. Here are some guidelines:
We ship to customers all over the world and each country has different rules and regulations. Please remember that you may be charged inbound duties and taxes for jewelry purchased online which your local customs authority deems appropriate.
Delivery terms depend on your country and city of residence. Delivery to Moscow takes 1 day, delivery to central regions of Russia – 2-3 days, rest of Russia – up to 10 days. Delivery to Europe takes 1-2 weeks and delivery to the rest of the world can take 2-3 weeks.
On our site we accept Mastercard, Visa, American Express, Alipay, Mir and PayPal. Please note that payments with cards issued by Russian banks available only in Russian roubles.
The option of paying upon delivery by cash is currently only available within Russia.
Select an item and put it into the cart. When you press «Checkout», you will be asked you to enter your personal information including address and payment method. After pressing «Place order» button you will be redirected to our bank site, where payment will take place. Then, you will return to Ambery where we will confirm that your payment went through.
You can cancel or change your order before it is shipped. After the order has been handed over to delivery, we cannot interact with the delivery process. As a rule, orders are dispatched within 1-2 days after a purchase is made.
Registration is not necessary but could help you get future discounts on new jewels.
Every order can be tracked on this page. To track an order, enter your purchase number and e-mail. Depending on your country, an additional tracking number may be provided. This needs to be entered on your local post company site.
By submitting any personal data to us, you agree that it will be handled in accordance with Russian Federal Law 152-FZ.
We offer 6 months warranty, from purchase date, on any manufacturing defect that may occur. Please note that our company has sole discretion to determine what qualifies as a manufacturing defect.
According to the Russian law, jewelry can only be returned in case of manufacturing defect, not later than 6 months after purchase. This applies to all of our items.
To request a return, email us at email@example.com. Please include several photographs of your item and your order number. In the event of a return we will pay for all shipping costs. Once we receive the item, it will take us up to 5 business days to process a refund to your card or account.